This one-day course provides practical training for clinicians and professionals across all disciplines and experience levels by strengthening interpersonal skills used to build a collaborative relationship with clients. The course explores a person-centred approach to developing the therapeutic alliance and provides opportunities to learn and practise skills based on contemporary, empirically supported evidence. This course is ideal for anyone seeking to enhance communication practices and strengthen clinical practice.
| Delivery Mode | Duration | Hours of active learning | Cost |
|---|---|---|---|
| Face-to-face | 1 full day | 6 hours |
$250 per person Queensland Health / Queensland Ambulance Service – NIL (internally funded) Fee Schedule (PDF) |
More information about this course is available in the course handout: QC23 Forming the Therapeutic Alliance – Course handout
This course is under testing. Please do not enrol in this course.
Delivered
as a live pilot program in 2026 with two cohorts of up to 16 participants each.
The pilot will include additional evaluation activities, and participants who
meet all assessment requirements will achieve three Statements of Attainment.
This course equips learners with the foundational knowledge and practical capabilities to work effectively in Lived Experience (Peer) roles within the mental health sector. Consisting of 5 units of competency, the course provides the essential skills to become a confident and ethical Lived Experience (Peer) worker, covering the core principles, values, and professional frameworks that underpin peer work, such as ethical practice, self-reflection, and purposeful use of lived experience. Learners discover how to apply their lived experience to support recovery, connection, inclusion, and hope for others while maintaining professionalism and self-care.
Through the program, learners develop a deep understanding of how to work collaboratively and respectfully with individuals, families, carers, and other health professionals within the mental health system. Emphasising communication, boundary-setting, crisis response, advocacy, and self-care, the course equips participants to build safe, empowering relationships, recognise the diverse perspectives that support recovery, and engage confidently and ethically across diverse mental health settings to contribute meaningfully to recovery-oriented services and promote positive change.
It is important that you read the Essential Course Information and the Placement Guide and Agreement, which outline course details, learning outcomes, placement requirements, rights, responsibilities, and expectations.
Enrolment is limited to Queensland Health staff in identified Lived Experience roles.| Delivery Mode | Duration & Dates | Hours of active learning | Cost |
|---|---|---|---|
| Online | The course is designed to be completed within approximately 3-6 months and includes:
Welcome Orientation
Online Classrooms
|
203 hours 33 hours of online classroom 60 hours of independent study/assessment 110 hours of supervised assessment (placement & practical work-based assessment) |
Queensland Health / Queensland Ambulance Service – Nil (internally funded) Fee Schedule (PDF) |
Unique Student Identifier (USI)
From 1 January 2015, the Learning Centre cannot issue a nationally recognised VET qualification or Statement of Attainment unless you have a Unique Student Identifier (USI). Register at www.usi.gov.au.
- Editing Trainer: Katrina Baxter
- Editing Trainer: Eliza Farley
This one-day course provides practical training for clinicians and professionals across all disciplines and experience levels by strengthening interpersonal skills used to build a collaborative relationship with clients. The course explores a person-centred approach to developing the therapeutic alliance and provides opportunities to learn and practise skills based on contemporary, empirically supported evidence. This course is ideal for anyone seeking to enhance communication practices and strengthen clinical practice.
| Delivery Mode | Duration | Hours of active learning | Cost |
|---|---|---|---|
| Face-to-face | 1 full day | 6 hours |
$250 per person Queensland Health / Queensland Ambulance Service – NIL (internally funded) Fee Schedule (PDF) |
More information about this course is available in the course handout: QC23 Forming the Therapeutic Alliance – Course handout
This course is for practitioners working in mental health, alcohol and other drugs services. It is delivered in two parts via online classroom, followed by a two hour (approximate) online assessment. To support the training, there are recommended self-study options provided (details below).
Learners will receive training in all the essential knowledge and skills required to satisfactorily achieve competency in observing and documenting the mental state examination (MSE).
As a nationally accredited course, it is audited to ensure it meets current industry expectations and reflects the latest evidence-based practice methods and knowledge, as well as industry best practice standards.
Part one (4 hours) provides an introduction to MSE, general appearance and behaviour, speech, mood and affect, perception.
Part two (4 hours) continues on to cover thought content, thought form/flow, insight, judgement, cognition.
| Delivery Mode | Duration | Hours of active learning | Cost |
| Online Classroom |
2 four-hour sessions (total 7 hours course time). 7 hours additional activity after the workshops is also described (the course assessment estimated at 2-2.5 hours is included in the additional hours). |
7- 14 hours of active learning (14 hours applies only when the statement of attainment is issued) |
$250 per person Queensland Health/Queensland Ambulance Service - NIL (internally funded) Fee Schedule.pdf |
More information about this course is available in the handout: 10881NAT Course in Observing and Documenting the Mental State Examination - Course handout
Unique Student Identifier (USI)
Provision of a USI is a Federal Government requirement since 1 January 2015, for all participants of accredited training within Australia. To obtain a USI register as a student via www.usi.gov.au
It is imperative you read the Pre-course information booklet as it contains course pre-readings (e.g. clinical terminology; quick reference guide). The booklet provides details about the course, scope of practice, rights, responsibilities and other expectations associated with undertaking this course.
- Editing Trainer: Mohamed Mohamed
- Editing Trainer: APAC Test Nine
Workshop delivery mode may be face-to-face or online classroom as determined by your local trainer.
| Delivery Mode | Duration | Hours of active learning | Cost |
| Blended | 2 hours (eLearning) + 2-3 hrs (face-to-face or online) workshop |
4:30 |
Nil (internally funded, applicable to Queensland Health only) Fee Schedule.pdf |
This one day workshop aims to promote evidence-based clinical risk assessment and management practices that improve consistency in the assessment and management of consumer risks. The workshop provides participants with skills to gather and identify risk factors relevant to an individual, and complete an analysis of risks weighed against mitigating factors. Designed for mental health practitioners of all levels of experience, professionals from other services may also find this workshop highly relevant when working with people experiencing mental health problems.
| Delivery Mode | Duration | Hours of active learning | Cost |
| Face-to-face | 1 full day | 7:00 |
$250 per person Queensland Health/ Queensland Ambulance Service - Nil (internally funded) Fee Schedule.pdf |
More information about this course is available in the handout: QC9 Critical Components of Risk Assessment and Management- Course handout
- Editing Trainer: Prashant Doshi
- Editing Trainer: Mohamed Mohamed
This course code selection is reserved for private and tailored training events in a half day format. Please only enrol where you have received marketing inviting you to attend a specific event – these deliveries are usually not on general offer. Marketing information provided will specify the course content relevant to your session, the location and any other special instructions.
| Delivery Mode | Duration | Hours of active learning | Cost |
| Face-to-face | Half day training | 3:45 | Fee Schedule.pdf |
This course is under testing. Please do not enrol in this course.
Delivered
as a live pilot program in 2026 with two cohorts of up to 16 participants each.
The pilot will include additional evaluation activities, and participants who
meet all assessment requirements will achieve three Statements of Attainment.
This course equips learners with the foundational knowledge and practical capabilities to work effectively in Lived Experience (Peer) roles within the mental health sector. Consisting of 5 units of competency, the course provides the essential skills to become a confident and ethical Lived Experience (Peer) worker, covering the core principles, values, and professional frameworks that underpin peer work, such as ethical practice, self-reflection, and purposeful use of lived experience. Learners discover how to apply their lived experience to support recovery, connection, inclusion, and hope for others while maintaining professionalism and self-care.
Through the program, learners develop a deep understanding of how to work collaboratively and respectfully with individuals, families, carers, and other health professionals within the mental health system. Emphasising communication, boundary-setting, crisis response, advocacy, and self-care, the course equips participants to build safe, empowering relationships, recognise the diverse perspectives that support recovery, and engage confidently and ethically across diverse mental health settings to contribute meaningfully to recovery-oriented services and promote positive change.
It is important that you read the Essential Course Information and the Placement Guide and Agreement, which outline course details, learning outcomes, placement requirements, rights, responsibilities, and expectations.
Enrolment is limited to Queensland Health staff in identified Lived Experience roles.| Delivery Mode | Duration & Dates | Hours of active learning | Cost |
|---|---|---|---|
| Online | The course is designed to be completed within approximately 3-6 months and includes:
Welcome Orientation
Online Classrooms
|
203 hours 33 hours of online classroom 60 hours of independent study/assessment 110 hours of supervised assessment (placement & practical work-based assessment) |
Queensland Health / Queensland Ambulance Service – Nil (internally funded) Fee Schedule (PDF) |
Unique Student Identifier (USI)
From 1 January 2015, the Learning Centre cannot issue a nationally recognised VET qualification or Statement of Attainment unless you have a Unique Student Identifier (USI). Register at www.usi.gov.au.
This training helps you build the skills and confidence to compassionately respond to people experiencing suicidal thoughts and behaviours. Suitable for both new and experienced health workers, you will learn models applicable to caring for people across the lifespan.
Workshop A explores the use of compassion and applying the Chronological Assessment of Suicidal Events (CASE) through simulation. Workshop B practices safety planning, lethal means counselling, the prevention-oriented risk formulation, and a brief intervention for substance use.
These can be attended online or face to face, as two separate half days or one full day.
You may also like to complete the QC56 eLearning before or after the workshop to supplement your knowledge (not a prerequisite for enrolling in the workshops).
- Editing Trainer: Prashant Doshi
- Editing Trainer: Mohamed Mohamed